Job Description

Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. As a Call Center Advisor, you will be the first point of contact for our valued customers, providing timely and effective support across a range of telecom products and services.

Key Responsibilities

  • Handle incoming customer calls professionally, efficiently, and courteously.

  • Provide accurate information on company products, services, promotions, and technical troubleshooting.

  • Resolve customer complaints and escalate complex issues to the appropriate departments.

  • Log all customer interactions in the CRM system accurately and thoroughly.

  • Maintain high levels of customer satisfaction through excellent delivery service.

  • Meet individual and team performance targets, including call quality, resolution time, a...

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