Job Description
About the Company:
Established in 1999, Allo Transport has become a leading ground transportation provider in Lebanon, offering a wide range of services, including Allo Taxi for Taxi services, Allo Express for delivery services and Allo bus for Bus services, and is renowned for its commitment to quality and customer satisfaction. Allo Transport operates a 24/7 call center that handles over 1,500 calls and executes approximately 2,000 commands daily, accommodating up to 6,000 passengers. With a robust Quality Management System, ISO certification, and a focus on reliability and punctuality, Allo Transport underscores its dedication to continuous improvement and delivering outstanding transportation solutions.
Job Overview:
Allo Transport is seeking a Call Center Reservation Agent to assist customers with their booking experience and ensure exceptional service.
Responsibilities:
•Communicate service prices and assist customers with their booking experience at the specified location.
• Handle customer inquiries and complaints professionally and in a timely manner, reporting necessary information to the relevant department.
• Use proper telephone etiquette, reservation software, and appropriate linguistic phrases when communicating with clients.
• Handle inbound calls promptly, ensuring reservations are processed accurately and efficiently.
• Manage online and live chat bookings, as well as respond to emails in a timely manner.
• Respond to online bookings with clear, professional written English.
Qualification:
• English and Arabic proficiency is a must
• Familiar with the use of technology.
• Moderate knowledge in MS word and excel.
• Familiar with figures and numbers and its manipulation.
• Full know how of the major geographical locations in Lebanon.
If you are a customer-focused individual with strong communication skills, apply now!
Established in 1999, Allo Transport has become a leading ground transportation provider in Lebanon, offering a wide range of services, including Allo Taxi for Taxi services, Allo Express for delivery services and Allo bus for Bus services, and is renowned for its commitment to quality and customer satisfaction. Allo Transport operates a 24/7 call center that handles over 1,500 calls and executes approximately 2,000 commands daily, accommodating up to 6,000 passengers. With a robust Quality Management System, ISO certification, and a focus on reliability and punctuality, Allo Transport underscores its dedication to continuous improvement and delivering outstanding transportation solutions.
Job Overview:
Allo Transport is seeking a Call Center Reservation Agent to assist customers with their booking experience and ensure exceptional service.
Responsibilities:
•Communicate service prices and assist customers with their booking experience at the specified location.
• Handle customer inquiries and complaints professionally and in a timely manner, reporting necessary information to the relevant department.
• Use proper telephone etiquette, reservation software, and appropriate linguistic phrases when communicating with clients.
• Handle inbound calls promptly, ensuring reservations are processed accurately and efficiently.
• Manage online and live chat bookings, as well as respond to emails in a timely manner.
• Respond to online bookings with clear, professional written English.
Qualification:
• English and Arabic proficiency is a must
• Familiar with the use of technology.
• Moderate knowledge in MS word and excel.
• Familiar with figures and numbers and its manipulation.
• Full know how of the major geographical locations in Lebanon.
If you are a customer-focused individual with strong communication skills, apply now!
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application