Job Description

Job Description

  • Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner.
  • Resolve product or service complaints by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Maintain a deep understanding of company products, services, and policies to provide accurate information.
  • Have knowledge in healthcare-related customer service.

Qualifications

  • High School or Senior High School graduate.
  • Undergraduate or graduate in any medical-related course.
  • Preferably 1 to 2 years of customer care experience.
  • Positive attitude and strong communication skills.
  • No CCE are welcome to apply.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service

#J-1880...

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