Call Center Agent

On-site - Cebu Fresh Graduate/Student Diploma Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee Recognition Program, Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Apprenticeship Program, Job Training, Mentorship Program, Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Responsibilities

• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services
...