Call Center Agent

Job Brief:

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls and provide support to customers. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer inquiries efficiently while following company guidelines.



Responsibilities:

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  Handle inbound and outbound customer calls professionally

  
  


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  Respond to customer inquiries and provide accurate information

  
  


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  Resolve customer issues and complaints in a timely manner

  
  


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  Maintain records of customer interactions and updates

  
  


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  Follow call center procedures and service standards

  
  


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  Escalate complex issues to the appropriate team when required

  
  


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  Work collaboratively with team members and supervisors<...