Call Center Agent

As a Call Center Agent, you will be responsible for handling inbound customer inquiries, assessing their needs, and converting calls into towing jobs. Your role requires excellent communication skills, problem -solving abilities, and the ability to work efficiently in a fast -paced environment.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Actively listen to customers, understand their towing and roadside assistance needs, and offer appropriate solutions.

3. Provide accurate information about services, pricing, and estimated arrival times.

4. Convert inbound calls into leads by gathering relevant details such as vehicle, location, issue type, and service requirements.

5. Sec...