Job Description
Job Title: Call Center Agent
Department: Customer Support / Operations
Reports To: Call Center Supervisor / Manager
Job Type: Full-time
Location: Vashi, Navi Mumbai
Job Summary: We are looking for a motivated and customer-focused Call Center Agent to join our team. The successful candidate will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide outstanding customer service to ensure customer satisfaction and loyalty.
Key Responsibilities
Department: Customer Support / Operations
Reports To: Call Center Supervisor / Manager
Job Type: Full-time
Location: Vashi, Navi Mumbai
Job Summary: We are looking for a motivated and customer-focused Call Center Agent to join our team. The successful candidate will handle inbound and/or outbound calls, assist customers with inquiries, resolve issues, and provide outstanding customer service to ensure customer satisfaction and loyalty.
Key Responsibilities
- Answer incoming calls promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Document all customer interactions in the system accurately.
- Meet individual and team performance targets, including call handling time and customer satisfaction.
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