Call Center Agent

Job Description

Location: On-site - Mandaue City, Cebu. Employment Type: Full-Time. Work Schedule: Shifting Schedule. Education requirement: High/Senior High School (No Experience Required).

Overview

Job Title: Customer Service Representatives - virtual Process. Location: Mandaue City Cebu.

We are looking for a dependable and tech-savvy Customer Service Representative (CSR) to join our virtual support team. This role involves providing high-quality service through digital channels in a fully remote work environment. You will resolve customer issues, provide information, and ensure customer satisfaction using a standardized virtual service process.

Responsibilities

• Handle incoming customer inquiries via email, live chat, phone, or messaging apps in a remote setting.
• Follow a structured virtual customer service process to respond, resolve, and document issues.
• Utilize company platforms such as CRM, ticketing sys...