Call Center Agent - Permanent WFH

Be part of a passionate team and create opportunities!

CALL CENTER AGENT (OUTBOUND)

Job Description

• Outbound Calls: Conduct calls for surveys, lead generation, event invitations, and/or sales.
• Inbound Calls: Manage customer inquiries and finalize leads or sales.
• Data Management: Update and maintain records in the CRM system.
• Email Support: Respond to customer emails in a timely and professional manner.
• Reporting: Generate reports using Microsoft Office and Google Drive.
• SLA Compliance: Adhere to established service level agreements.
• Other Duties: Perform additional tasks as assigned by management.

Qualifications

• Excellent English communication skills.
• Typing speed of at least 40 WPM.
• Able to perform effectively under pressure.
• Skilled in multitasking, prioritization, and efficient time management.
• Customer-focused wi...