Call Center Agent

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Insurance Health & Wellness

Health Insurance, HMO

Work-Life Balance

Work from Home

Key Responsibilities:

• Contact customers via phone, email, or messaging platforms to follow up on overdue payments.
• Provide courteous and professional customer service while discussing account status and payment obligations.
• Investigate and resolve billing issues, discrepancies, or customer concerns.
• Negotiate and arrange acceptable payment plans in accordance with company guidelines.
• Document all customer interactions, payment commitments, and account updates in the system.
• Escalate complex issues t...