Call Center Agent

Responsibilities

• Handle inbound calls from patients, members, and healthcare providers.
• Assist with inquiries about coverage, claims, billing, and enrollment.
• Provide clear and empathetic support while ensuring accurate information is delivered.
• Update customer records and document all interactions in the system.
• Follow HIPAA and company data privacy standards at all times.
• Achieve performance goals such as quality, attendance, and customer satisfaction.
• Coordinate with team leads for escalations and process updates.

We welcome applicants with:

• No BPO experience up to 3 months BPO experience
• High School Grad (Old Curriculum), ALS Passer, College Undergrad, or College Graduate
• Willing to work onsite
• Comfortable with a shifting schedule

Industries

• Food Delivery
• Prem...