Job Description
Handle Customer Inquiries: Answer calls, emails, or chats to provide information, process orders, and resolve issues.
Problem Resolution: Troubleshoot technical issues, de-escalate complaints, and find satisfactory solutions.
Account Management: Update customer accounts, process payments, and provide billing/shipping information.
Sales & Marketing (If Applicable): Inform customers about new products, upsell services, and conduct surveys.
Documentation: Log all interactions, complaints, and actions taken in the Customer Relationship Management (CRM) system.
Follow Procedures: Adhere to scripts, guidelines, and internal processes.
Escalate Issues: Identify and report complex or trending problems to management.
Problem Resolution: Troubleshoot technical issues, de-escalate complaints, and find satisfactory solutions.
Account Management: Update customer accounts, process payments, and provide billing/shipping information.
Sales & Marketing (If Applicable): Inform customers about new products, upsell services, and conduct surveys.
Documentation: Log all interactions, complaints, and actions taken in the Customer Relationship Management (CRM) system.
Follow Procedures: Adhere to scripts, guidelines, and internal processes.
Escalate Issues: Identify and report complex or trending problems to management.
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