Job Description
We are seeking highly motivated and customer-oriented individuals to join our dynamic team as Call Center Agents. This full-time role is based in Cagayan de Oro, Misamis Oriental and offers a relocation package as well as the opportunity to work on a virtual process. As a Call Center Agent, you will be responsible for providing exceptional customer service, resolving inquiries, and contributing to the overall success of our business.
- Handling inbound and outbound calls from customers, responding to queries, and providing solutions in a professional and efficient manner
- Documenting customer interactions and maintaining accurate records
- Identifying and escalating complex issues to the appropriate team or department
- Participating in regular training sessions to stay up-to-date with product knowledge and customer service best practices
- Adhering to quality standards and key performance indicators to ensure a...
Apply for this Position
Ready to join TORCH Solutions? Click the button below to submit your application.
Submit Application