Job Description

About the role:



Join Talent Outsourcing Channel Solutions', a leading provider of customer service solutions, as a Customer Service Agent. This full-time position is based in Cagayan de Oro, Misamis Oriental and offers a competitive salary of up to 45,000 PHP as well as a relocation package.



What you'll be doing:



Provide exceptional customer service to clients through inbound and outbound calls

Respond to customer inquiries, concerns, and complaints in a professional and timely manner

Accurately document customer interactions and maintain detailed records

Identify opportunities to upsell or cross-sell products and services

Collaborate with team members to share best practices and improve overall performance

Adhere to all company policies, procedures, and quality standards



What we're looking for:



High school diploma or equivalent

Minimum of 1 year of experience in a custo...

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