Job Description

JOB DESCRIPTION

Req ID: 353850 

We are currently seeking a Call Center Associate to join our team in Dubai, Dubayy (AE-DU), United Arab Emirates (AE).

Call Center Associate

Dubai

Key responsibilities:

  • Responsible for managing a customer through the complete implementation and deployment process of a property management system. 
  • Develop and maintain a strong supporting relationship with the property through phone calls and emails. 
  • Ensure that all appropriate information is provided, received, and verified in preparation for a successful deployment or upgrade of the PM system at property level.
  • Develop pre-work for property administrative tasks and configurations to ensure compliance to brand standards for room types, standard and local rate plans.
  • Manage the customer relationship through the deployment process to ensure satisfaction. Schedule and monitor the completion of the installation. 
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