Job Description
Job Title: Associate – Call Centre
Location: Thane
Department: Client Servicing
Reporting To: Manager / Sr. Manager – Client Servicing
Buyerr is a part of Sproxil group of companies, started in 2009 at Massachusetts (USA). We are the leaders in providing the range of customer experience products dealing with consumer promotions, customer engagement and trade loyalty solutions. This is also supported by our award-winning product “Defender” ensuring customer buys only genuine products. We have operations in eight countries across three continents and through our client partnerships, we continue to expand our reach to more consumers around the world. While our solution continues to garner success in across the industry, the wide-ranging applicability of our technology supports greater brand protection and marketing initiatives
Job Description
We are looking for a Call Centre Associate to support end customers participating in consumer promotions, loyalty programs, and reward campaigns. This role involves handling inbound and outbound calls, resolving customer queries related to campaign participation, reward redemption, and technical issues, and performing basic document/image validation for reward fulfillment — all while ensuring a smooth and positive customer experience.
Key Responsibilities
• Handle inbound and outbound calls related to consumer promotions, contests, cashback, loyalty, and reward programs.
• Respond to customer queries regarding campaign participation, eligibility, reward redemption, timelines, and status updates.
• Assist customers with technical issues related to SMS, QR codes, missed calls, web portals, or mobile-based campaigns.
• Accurately log customer interactions, complaints, and resolutions in the CRM/call management system. All registered marks belong to their respective rights holders | Confidential & Proprietary | ISO 27001 & ISO 9001 Certified
• Perform basic invoice/image validation for reward fulfillment (validate invoice/images against client KPIs and campaign rules); approve or reject submissions per SOP and log decisions in the CRM/tracker.
• When validating documents/images, follow the defined checklist and escalate ambiguous or high-value cases to Campaign Ops/Finance as per SOP.
• Escalate unresolved or complex issues to internal Tech, Operations, or Campaign Support teams as per SOP.
• Follow defined SLAs, call quality standards, and compliance guidelines.
• Provide clear, courteous, and professional communication to ensure high customer satisfaction.
• Support campaign reporting by sharing recurring issues, customer feedback, and improvement suggestions.
• Meet daily/weekly targets related to call handling, resolution time, and customer satisfaction.
Qualification & Characteristics
• Any Graduate.
• 1–3 years of experience in call center, customer support, or customer service roles.
• Experience in consumer promotions, loyalty programs, telecom, fintech, or digital platforms is a plus.
• Clear verbal communication skills (English + at least one regional language preferred).
• Customer-centric mindset with strong problem-solving ability.
• Attention to detail with ability to validate images/documents (invoices, shipping proofs, screenshots) against checklist.
• Basic technical understanding of digital platforms, SMS-based systems, or mobile applications.
• Ability to handle high call volumes and work under pressure. All registered marks belong to their respective rights holders | Confidential & Proprietary | ISO 27001 & ISO 9001 Certified
• Attention to detail and accurate data entry.
• Basic computer and CRM skills; minimal Excel familiarity is helpful but not mandatory.
Preferred Industry Background - Any
Location: Thane
Department: Client Servicing
Reporting To: Manager / Sr. Manager – Client Servicing
Buyerr is a part of Sproxil group of companies, started in 2009 at Massachusetts (USA). We are the leaders in providing the range of customer experience products dealing with consumer promotions, customer engagement and trade loyalty solutions. This is also supported by our award-winning product “Defender” ensuring customer buys only genuine products. We have operations in eight countries across three continents and through our client partnerships, we continue to expand our reach to more consumers around the world. While our solution continues to garner success in across the industry, the wide-ranging applicability of our technology supports greater brand protection and marketing initiatives
Job Description
We are looking for a Call Centre Associate to support end customers participating in consumer promotions, loyalty programs, and reward campaigns. This role involves handling inbound and outbound calls, resolving customer queries related to campaign participation, reward redemption, and technical issues, and performing basic document/image validation for reward fulfillment — all while ensuring a smooth and positive customer experience.
Key Responsibilities
• Handle inbound and outbound calls related to consumer promotions, contests, cashback, loyalty, and reward programs.
• Respond to customer queries regarding campaign participation, eligibility, reward redemption, timelines, and status updates.
• Assist customers with technical issues related to SMS, QR codes, missed calls, web portals, or mobile-based campaigns.
• Accurately log customer interactions, complaints, and resolutions in the CRM/call management system. All registered marks belong to their respective rights holders | Confidential & Proprietary | ISO 27001 & ISO 9001 Certified
• Perform basic invoice/image validation for reward fulfillment (validate invoice/images against client KPIs and campaign rules); approve or reject submissions per SOP and log decisions in the CRM/tracker.
• When validating documents/images, follow the defined checklist and escalate ambiguous or high-value cases to Campaign Ops/Finance as per SOP.
• Escalate unresolved or complex issues to internal Tech, Operations, or Campaign Support teams as per SOP.
• Follow defined SLAs, call quality standards, and compliance guidelines.
• Provide clear, courteous, and professional communication to ensure high customer satisfaction.
• Support campaign reporting by sharing recurring issues, customer feedback, and improvement suggestions.
• Meet daily/weekly targets related to call handling, resolution time, and customer satisfaction.
Qualification & Characteristics
• Any Graduate.
• 1–3 years of experience in call center, customer support, or customer service roles.
• Experience in consumer promotions, loyalty programs, telecom, fintech, or digital platforms is a plus.
• Clear verbal communication skills (English + at least one regional language preferred).
• Customer-centric mindset with strong problem-solving ability.
• Attention to detail with ability to validate images/documents (invoices, shipping proofs, screenshots) against checklist.
• Basic technical understanding of digital platforms, SMS-based systems, or mobile applications.
• Ability to handle high call volumes and work under pressure. All registered marks belong to their respective rights holders | Confidential & Proprietary | ISO 27001 & ISO 9001 Certified
• Attention to detail and accurate data entry.
• Basic computer and CRM skills; minimal Excel familiarity is helpful but not mandatory.
Preferred Industry Background - Any
Apply for this Position
Ready to join ? Click the button below to submit your application.
Submit Application