Call Center Coordinator

We are looking for a Call Center Coordinator to be the first point of contact for our customers. In this role, you will handle incoming support calls, create and route support tickets, coordinate technical support schedules, and assist with administrative workflows that support both billable services and internal initiatives.

This role is ideal for someone who is organized, detail oriented, comfortable speaking with customers, and enjoys coordinating between teams in a fast paced, remote environment.

What You Will Do

• Answer incoming calls to the Amazing Charts support line and provide a professional and helpful first impression
• Create accurate support tickets based on customer concerns and route them to the appropriate support team member
• Coordinate scheduling for technical support appointments and software upgrades, including billable engagements
• Work closely with team management and Accounts Receivable to ens...