Call Center Customer Service Representative

POSITION SCOPE AND SUMMARY

The Customer Service Representative will do this by handling customer care calls, and providing customer support, including making outbound calls, and handling email and live chat correspondence with our customers. This person will act as an information resource to our customers. This position will provide opportunities to develop professional skills in a fast-paced atmosphere for a rapidly expanding company.

KEY DUTIES & RESPONSIBILITIES

• Fluency in English
• Serve as the first-line call reception for the Customer Service Team.
• Answers incoming telephone calls.
• Responds to customer questions.
• Creates reports that go to appropriate department/location to resolve customer concerns.
• Make outbound calls pertaining to customer-related issues.
• Monitor multiple inboxes handled by the CC Team as requested.
• Provides complete troubleshooting steps for the App.
• Embody the ...