Call Center Customer Service Representative

This role is for one of the Weekday's clients

Location: chennai

JobType: full-time

We are looking for enthusiastic Customer Service Representatives to join a voice-based support process. This role involves handling inbound and outbound customer calls, addressing queries, and delivering a positive customer experience. It’s an excellent opportunity for freshers who want to begin their career in the BPO / Customer Support industry.

Requirements

Key Responsibilities

• Handle inbound and/or outbound customer calls in a professional manner
• Understand customer concerns and provide accurate, timely resolutions
• Maintain proper call etiquette and communication standards
• Update customer information and call notes in the system
• Meet quality, productivity, and customer satisfaction benchmarks
• Follow defined process...