Call Center Executive

Call Center Executive

• Work location: Paya Lebar
• Office hour
• Training provided
• Start work on 20 Feb 2026

Responsibilities

• Receive and handle inbound calls via Microsoft Teams Calling
• Answer calls within agreed service targets and follow approved call scripts and customer interaction guidelines.
• Logging all calls, emails, and agreed contact channels into SDP as Incidents or Service Requests.
• Assign, escalate, or route tickets to Field Engineers or dispatch coordination teams (where applicable)
• Update ticket status, work notes, and communication logs in real time.
• Communicate progress and resolution updates to stakeholders via SDP notifications.
• Obtain confirmation from the requester prior to ticket closure.
• Ensure all tickets are resolved or escalated in accordance with agreed SLAs and workflows.
• Accurate data entry to support Clobba Real Time & Queu...