Call Center Manager

Overview

The Call Center Manager leads customer service, dispatch, inside sales, and scheduling operations within a high-volume call center. This role drives revenue growth, operational excellence, and customer satisfaction while developing strong leaders and partnering with executive leadership to support company-wide goals.

Key Responsibilities

• Lead daily operations across customer service, dispatch, and install coordination teams
• Drive booking rates, conversion performance, and customer experience metrics
• Develop and execute operational strategies aligned with growth and revenue targets
• Coach and develop supervisors and team leads; manage teams of 15–20+ employees
• Oversee workforce planning, reporting, and performance management
• Optimize CRM and call center technology, including ServiceTitan
• Partner with Field Operations, Sales, Marketing, and HR to ensure seamless servi...