Job Description
Call Center Manager
Lead with confidence. Drive results. Build a winning team.
Luxury Bath is a fast-growing leader in bath remodeling and accessibility solutions. We’re looking for a strong, steady Call Center Manager to lead our inside sales and scheduling team in Palm Harbor, FL.
This role is for a leader who knows how to drive numbers without ego or chaos—someone who believes great culture and strong performance go hand in hand.
🚀 WHAT YOU’LL DO
📞 Lead the charge on daily call center operations and appointment-setting performance
🧠 Coach, develop, and energize a high-performing call center team
📈 Drive results across inbound and outbound calls while delivering an excellent customer experience
📊 Own the numbers — monitor KPIs, run focused team meetings, and turn data into action
🤝 Partner with sales leadership to maximize schedules and boost conversion
🛠️ Handle escalations with confidence, empathy, and professionalism
🔍 WHAT ...
Lead with confidence. Drive results. Build a winning team.
Luxury Bath is a fast-growing leader in bath remodeling and accessibility solutions. We’re looking for a strong, steady Call Center Manager to lead our inside sales and scheduling team in Palm Harbor, FL.
This role is for a leader who knows how to drive numbers without ego or chaos—someone who believes great culture and strong performance go hand in hand.
🚀 WHAT YOU’LL DO
📞 Lead the charge on daily call center operations and appointment-setting performance
🧠 Coach, develop, and energize a high-performing call center team
📈 Drive results across inbound and outbound calls while delivering an excellent customer experience
📊 Own the numbers — monitor KPIs, run focused team meetings, and turn data into action
🤝 Partner with sales leadership to maximize schedules and boost conversion
🛠️ Handle escalations with confidence, empathy, and professionalism
🔍 WHAT ...
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