Job Description
About I-PAC:
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.
About the role:
The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.
Job Responsibilities:
Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensur...
I-PAC (Indian Political Action Committee) is a leading consulting firm that provides innovative solutions to our Campaign’s most challenging problems. We pride ourselves on delivering strategic insights and actionable plans that drive growth and improve performance.
About the role:
The Call Centre Manager will lead a team of TL and Quality Analysts, ensuring performance targets are met while maintaining high service standards. This role involves monitoring and coaching team members, implementing training programs, and managing scheduling and staffing for optimal coverage. The supervisor will collaborate with other departments, generate performance reports for management, and efficiently manage vendor teams. Strong leadership, communication skills, and the ability to work under pressure are essential to success in this fast-paced, dynamic environment.
Job Responsibilities:
Lead and oversee a team of Team Leaders (TLs) and Quality Analysts (QAs), ensur...
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