Call center Manager

JOB DESCRIPTION Work Address: Washington, DC 20001 (ONSITE) Candidates local only to DC, MD and VA need apply Immediate interviews (Webcam Interview) Please Note this position is HYBRID(4days/Wk) The Support Transition Manager works with the PCOE Manager to coordinate the shift from on-premises procurement modules to ERP cloud, oversee daily operations, monitor staff performance, and resolve operational issues. Call center Manager will be responsible for working with the Procurement Center of Excellence (PCOE) Manager to coordinate the transition of support from on-premises procurement modules to ERP cloud modules; monitor staff performance; provide oversight for daily work operations and related tasks; and resolve operational issues. As directed by the PCOE Manager and the PASS Modernization PMO, the Call center Manager shall coordinate with call center resources and employees to manage and report on daily call center operations; develop and coordinate the implementation of revised st...