Job Description

A leading Call Center Company in Manila is seeking an Operations Manager to supervise and inspire a team for performance excellence. The ideal candidate must have a Bachelor's degree and a minimum of 2 years experience in managing inbound sales teams. Responsibilities include monitoring team performance, conducting training, and resolving customer issues efficiently. Excellent communication and leadership skills are essential for success in this role, along with strong customer service expertise. A commitment to meeting service level agreements is required.
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