Job Description

A leading customer service provider in Cebu City seeks a Subject Matter Expert to provide support and coaching to agents, monitor team performance, and handle escalated calls. The ideal candidate will have a minimum of two years of college education along with 12 to 18 months of call center experience. Strong problem-solving, coaching, and communication skills are essential, as well as willingness to work onsite on a shifting schedule. Join a collaborative environment where you can make a difference.
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