Call Center Operations Manager

Are you a dynamic leader passionate about optimizing operations and driving exceptional customer experiences?

CQS S.A., is seeking a high-caliber Call Center Operations Manager to join our rapidly growing team.

At CQS, we're not just a service provider; we're a strategic partner dedicated to creating and maximizing value for our clients. We thrive on quality, flexibility, and a relentless focus on client success, continuously evolving to meet the demands of a dynamic market. If you are ready to lead with vision and make a tangible impact in a people-oriented and forward-thinking environment, this is your opportunity.

Position Brief:

Key activities and responsibilities include:

• Coordinating daily activities and optimizing working schedules on a per-project basis, with continuous monitoring of effectiveness.
• Initiating and overseeing actions to guarantee the provision of consistently high-qua...