Call Center Representative (Bilingual)

Impact You'll Make: This individual will play a vital role in supporting NYC public housing residents facing mold, leaks, and excessive moisture issues that exacerbate health challenges. Through efficient call center services, you will ensure residents receive timely assistance and solutions to improve their living conditions.

Hours:  This is an hourly full-time position with standard hours of 8:30am – 5:30pm.  All overtime must be pre-approved by the Manager.

What You'll Do: 

• Conduct incoming and outbound telephone calls regarding service questions and customer concerns.

• Review data reports and communication tools to respond effectively to customer inquiries.

• Record detailed written summaries of customer interactions in a customer service software. 

• Respond efficiently and accurately to calls, offering solutions to ensure callers feel supported a...