Job Description
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Position: Call Center Representative (Healthcare) - Customer Service, English-speaking, Healthcare/Medical Claims (Intermediate)
Location: Bogota, Colombia
Work setup & shift: Onsite| Day shift
Overview
We are seeking an experienced Call Center Representative with a background in healthcare to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of healthcare operations, and experience handling patient intake and triage efficiently while maintaining accuracy and professionalism.
Key Responsibilities
Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
Conduct standard triaging to determine the appropriate level of care or next steps for patients.
Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
Maintain wrap-up time under 60 seconds after each call to ensure efficie...
Position: Call Center Representative (Healthcare) - Customer Service, English-speaking, Healthcare/Medical Claims (Intermediate)
Location: Bogota, Colombia
Work setup & shift: Onsite| Day shift
Overview
We are seeking an experienced Call Center Representative with a background in healthcare to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of healthcare operations, and experience handling patient intake and triage efficiently while maintaining accuracy and professionalism.
Key Responsibilities
Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
Conduct standard triaging to determine the appropriate level of care or next steps for patients.
Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
Maintain wrap-up time under 60 seconds after each call to ensure efficie...
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