Job Description
Overview
We are seeking an experienced Call Center Representative with a background in healthcare to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of healthcare operations, and experience handling patient intake and triage efficiently while maintaining accuracy and professionalism.
Key Responsibilities
● Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
● Conduct standard triaging to determine the appropriate level of care or next steps for patients.
● Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
● Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality.
● Adhere to established accuracy and productivity standards .
● Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
● Collaborate with internal tea...
We are seeking an experienced Call Center Representative with a background in healthcare to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of healthcare operations, and experience handling patient intake and triage efficiently while maintaining accuracy and professionalism.
Key Responsibilities
● Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
● Conduct standard triaging to determine the appropriate level of care or next steps for patients.
● Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
● Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality.
● Adhere to established accuracy and productivity standards .
● Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
● Collaborate with internal tea...
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