Call Center Representative

Tasks and Key Responsibilities – Customer Service Representative (Telco Account)

• Handle inbound and/or outbound calls from international telecom customers professionally and efficiently
• Assist customers with mobile, internet, cable, and data service inquiries
• Resolve concerns related to billing, payments, plan changes, upgrades, cancellations, and service issues
• Perform basic troubleshooting for connectivity, device, and network-related concerns
• Clearly explain products, plans, promotions, and policies to customers
• Accurately document customer interactions and resolutions in the system
• Upsell or cross-sell telecom products and services when applicable
• Escalate complex technical or account issues to the appropriate support team
• Ensure compliance with data privacy and security policies
• Meet or exceed quality, productivity,...