Job Description
Call Center Representative
Hartford, CT
Pay Rate: $13.46 for Non-bilingual, $15.00 for Bilingual Spanish.
Hours: M-F Must be able to work any shift between 7am-7pm
Job Description:
1. Respond to Exchange Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints.
2. Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM.
3. Assess customer inquiries and screen complaints to determine the correct course of action.
4. Educate callers about Exchange Call Center eligibility screening, application, inquiry, complaints, claims, appeals and enrollment procedures, including Medicaid program benefits and policies.
5. Direct callers through plan comparison on the web portal and...
Hartford, CT
Pay Rate: $13.46 for Non-bilingual, $15.00 for Bilingual Spanish.
Hours: M-F Must be able to work any shift between 7am-7pm
Job Description:
1. Respond to Exchange Call Center inquiries and complaints received by telephone, IVR, and web portal using applicable reference materials from the Knowledge Management System (KMS), Frequently Asked Questions, and other online resources to provide information as appropriate to resolve inquiries and complaints.
2. Retrieve, review, verify, collect, record, or update customer contact information and data through the CRM.
3. Assess customer inquiries and screen complaints to determine the correct course of action.
4. Educate callers about Exchange Call Center eligibility screening, application, inquiry, complaints, claims, appeals and enrollment procedures, including Medicaid program benefits and policies.
5. Direct callers through plan comparison on the web portal and...
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