Call Center Representative

What’s poppin’ in this role?

As a Customer Service Associate for our Wireless & Broadband Services account in Davao, and you'll be updating payment information, resolving billing inquiries and disputes, and addressing technical issues related to login or devices. You will also assist customers with account management, including suspending or reconnecting services, as well as upgrading or downgrading their products. Additionally, you’ll handle inquiries about expired promotions and current offers.

What you’ll bring to the table:

• Handle customer requests professionally and sympathetically
• Exceed client and company performance expectations
• Maintain customer account information and records
• Participate actively on a team working together to solve customer issues
• Interact with client departments when escalations are required
• Ability to handle stress, show empathy and not take difficult c...