Call Center Representative - DHA

Summary Positions under this announcement are being filled using Direct Hire Authority (DHA) (SSA-001) and are open to all U.S. citizens. Selections made from this announcement will be processed as new appointments to the civil service, even for current civil service employees. Under DHA rules, veterans' preference does not apply. To learn more about SSA, click the links below: Careers with SSA The United States Social Security Administration my Social Security | SSA Responsibilities Customer Service Representatives work in a call center environment to provide a high level of quality service to our customers on SSA's National 800 number. Click this link to Watch What Customer Service Teleservice Representatives do! Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. This involves receiving incoming calls through SSA's National 800 number and conducting interviews to determining the natu...