Call Center Representative

About Us

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

Under the direction of the Call Center Manager, Remote Customer Service Representatives/Call will work in a

high-volume call center environment responding to and resolving in-bound and routine calls from customers

regarding products, services, order status and other general questions. These are second shift openings.  Must be available to work 1-9 or 4-midnight, depending on business need.  He/she delivers service and support to the

highest standards and is always ready with answers and information. When necessary, he/she escalates issues to

the right people and departments, assisting customers quickly and accurately.

Responsibilities

• Places orders for custo...