Job Description
Job Title: Call Center Representative
Job Description
The candidate will play a crucial role in assisting customers from their initial online inquiries or phone calls through to the point of sale, thereby being actively involved in the sales process.
Responsibilities
+ Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.
+ Answer and reply to customer emails on a daily basis.
+ Promptly respond to incoming sales calls and customer inquiries.
+ Determine vehicle needs by asking questions and actively listening to customers.
+ Recommend alternate vehicle choices when necessary.
+ Stay updated on new products, features, and accessories, and recommend these to customers.
+ Make follow-up calls to customers according to a predetermined work plan.
+ Maintain a follow-up system that encourages repeat and referral business to enhance customer satisfaction.
Job Description
The candidate will play a crucial role in assisting customers from their initial online inquiries or phone calls through to the point of sale, thereby being actively involved in the sales process.
Responsibilities
+ Respond to customer inquiries regarding new and pre-owned vehicle inventory via telephone and Internet daily.
+ Answer and reply to customer emails on a daily basis.
+ Promptly respond to incoming sales calls and customer inquiries.
+ Determine vehicle needs by asking questions and actively listening to customers.
+ Recommend alternate vehicle choices when necessary.
+ Stay updated on new products, features, and accessories, and recommend these to customers.
+ Make follow-up calls to customers according to a predetermined work plan.
+ Maintain a follow-up system that encourages repeat and referral business to enhance customer satisfaction.
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