Call Center Representative

JOB DESCRIPTION 

As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction.

Key Responsibilities:

- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner

- Resolving customer complaints and issues effectively and efficiently

- Providing accurate information about our products and services to customers

- Maintaining customer records and updating information as needed

- Collaborating with other departments to ensure customer needs are met

- Identifying and escalating complex customer issues to the appropriate team members

- Following up wi...