Call Center Representative

Overview

A Customer Service Representative for an International Account provides voice support to customers globally, addressing their inquiries, concerns, and issues via phone calls.

Responsibilities

• Responding to customer calls, resolving issues, and providing product/service information
• Handling customer complaints, escalations, and complex issues
• Meeting customer satisfaction and quality targets
• Documenting customer interactions accurately
• Collaborating with internal teams to resolve issues

Required Skills

• Excellent verbal communication and accent neutralization skills
• Strong problem-solving and critical thinking abilities
• Ability to work in a fast-paced, dynamic environment
• Proficiency in CRM software and basic computer skills
• Empathy, patience, and a customer-centric approach
• Adaptability to diverse cultural backgrounds and customer expe...