Job Description
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer issues and complaints by taking appropriate actions.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
Requirements
- Educational Qualifications: High School Diploma or equivalent
- Experience Level: Entry-level (0–2 years)
- Skills and Competencies: Proficient in English; Strong customer service and people skills
- Qualities and Traits: Problem-solving mindset; Organized; Team player
- Responsibilities and Duties: Ability to work in a fast-paced environment; Adaptability to various customer interaction scenarios
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