Job Description

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer issues and complaints by taking appropriate actions.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve customer service processes.

Requirements

  • Educational Qualifications: High School Diploma or equivalent
  • Experience Level: Entry-level (0–2 years)
  • Skills and Competencies: Proficient in English; Strong customer service and people skills
  • Qualities and Traits: Problem-solving mindset; Organized; Team player
  • Responsibilities and Duties: Ability to work in a fast-paced environment; Adaptability to various customer interaction scenarios

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