Call Center Representative

Key Responsibilities

• Handle inbound and/or outbound customer interactions (calls, emails, chats) related to banking products and services
• Assist customers with account inquiries, balances, transactions, statements, and general banking support
• Resolve customer issues and complaints accurately and efficiently
• Support customers with debit/credit cards, online banking, mobile banking, and payment-related concerns
• Follow banking policies, compliance guidelines, and data privacy standards
• Escalate complex issues to appropriate teams when required
• Accurately document all customer interactions in CRM systems
• Meet defined quality, productivity, and customer satisfaction metrics

Required Skills & Qualifications

• High school diploma or equivalent (Bachelor's degree preferred)
• 1–3 years of experience in customer service or call center operations
• Prior experience in banking or fi...