Call Center Representative

Job Title: Call Center Representative

Skills: Call Center, customer service, Finance, BFSI

Experience: 1 Year

Job Location: Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, MX

Onsite

We at Coforge are hiring Banking Call Center Representative with the following skillset:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements

• 6–9 months of call center experience (BFSI experience preferred).
• English proficiency: B2+ to C1.
• Must live within 1.5 hours of the site.
• Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
• Comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
• Strong customer service, problem-solving, and communication skills.
• Ability to adapt to client systems, policies, and compliance requirements.

Location: Mexico City (on-site)

Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6:00 AM – 4:00 PM

Experience Required: 6–9 months in a call center environment

English Level: B2+ to C1