Call Center Representative

Responsibilities

• Provide exceptional customer service while addressing inquiries via phone, email, or chat.
• Resolve complaints and issues efficiently, ensuring customer satisfaction.
• Document interactions in the CRM system accurately.
• Collaborate with team members to improve service quality.
• Maintain knowledge of products and services to assist customers effectively.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience necessary; training will be provided.
• Skills and Competencies: Strong customer service skills, effective communication, and problem-solving abilities.
• Working Conditions: Fast-paced call center environment, shift work may be required.
• Qualities and Traits: Patience, empathy, resilience, and a positive attitude are essential.