Call Center Representative (Monterrey)

Description:
**Company Overview**:
Segoso Mexico - Where Tomorrow is Today.
Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values**:Leadership, Training, Talent Acquisition, Rewards, and Technology.**
**Position**: Customer Service, Billing, and Soft Collections Representative
**Key Responsibilities**:
- Resolve billing inquiries and discrepancies efficiently.
- Conduct soft collections calls to assist customers with payment arrangements.
- Handle high call volumes while maintaining quality and accuracy.
- Collaborate with team members to meet performance metrics and goals.
- Document customer interactions and maintain accurate records.
**What We Offer**:
- Paid training to ensure your success.
- Competitive hourly pay with a monthly performance bonus.
- Paid sick time and law-mandated benefits.
- Additional benefits, including...