Job Description

  • Manage incoming calls and customer inquiries effectively.
  • Provide accurate information regarding products and services.
  • Resolve customer complaints and issues with a focus on satisfaction.
  • Document call information and customer interactions in the database.
  • Follow up with customers to ensure their issues are resolved.

Requirements

  • Educational Qualifications: High School Diploma or equivalent
  • Experience Level: 1–3 years of experience in a call center or customer service role
  • Skills and Competencies: Proficient in English, excellent customer service skills
  • Skills and Competencies: Strong problem-solving abilities
  • Skills and Competencies: Effective people skills and ability to communicate clearly
  • Qualities and Traits: Patience and empathy to handle customer concerns

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