Call Center Representative

The Telecommunications Customer Service Representative is responsible for delivering excellent support to customers using phone, internet, and other telecom services. This role handles service inquiries, billing concerns, technical troubleshooting, and account assistance while ensuring prompt and accurate resolutions. The CSR maintains a high level of professionalism and adheres to company service standards to create a seamless and positive customer experience.

Key Responsibilities

• Assist customers with service inquiries, account updates, billing, and payments
• Perform basic troubleshooting for phone, internet, and device issues
• Escalate complex technical concerns to appropriate support teams
• Document customer interactions in the system accurately
• Educate customers about products, promos, and service features
• Deliver resolution-focused and customer-friendly service during every interaction

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