Call Center Representative

What you’ll bring to the table:

• Responsible for handling calls and providing customer support
• Identify and relate with various customer needs and scenarios
• Conduct issue identification and problem-solving meeting customer needs and satisfaction
• Provide customers with cutting-edge service in a friendly, confident and knowledgeable manner
• Remain updated in client and internal processes, technology applications, utilities, and products
• Utilize various internal and client based tools and applications for customer management and servicing
• Conduct data entry, documentation, and case management
• Work and partner with others within a team-based environment
• Achieve and maintain required metrics and goals
• Adhere to company policies and procedures as described on the HR Handbook

You’re the perfect fit if you have:

• Finished at least 2 years in college (or H...