Job Description

  • Respond promptly to customer inquiries and provide accurate information.
  • Utilize problem-solving skills to resolve customer issues effectively.
  • Record details of customer interactions and follow-up actions in the required systems.
  • Maintain a positive and professional attitude when addressing customer concerns.
  • Collaborate with team members to enhance customer experience and service delivery.

Requirements

  • Educational Qualifications: High School Diploma or equivalent
  • Skills and Competencies: Proficient in English, strong customer service orientation, and effective problem-solving abilities
  • Qualities and Traits: Team player with a strong work ethic and a commitment to excellence
  • Responsibilities and Duties: Ability to manage account details and ensure customer satisfaction

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