Call Center Representative

Responsibilities

• Provide exceptional customer service by answering inquiries and resolving issues via phone, email, or chat.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to improve processes and enhance customer satisfaction.
• Handle customer complaints empathetically and professionally.
• Stay updated on product knowledge to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred, but not mandatory for fresh graduates.
• Experience Level: Fresh graduate or 02 years of experience in customer service or call center environment.
• Skills and Competencies: Strong communication skills; ability to empathize and connect with customers.
• Qualities and Traits: Positive attitude, problem-solving skills, and multitasking capabilities.
• Working Conditi...