Call Center Representative

A fast-growing healthcare organization is seeking a Call Center Representative to support patient scheduling, intake, and communication. No medical background is required strong communication, empathy, and customer service skills are what matter most. What Youll Do Guide new or hesitant patients toward scheduling their first appointment with professionalism Follow up with leads to convert inquiries into scheduled visits Schedule, adjust, or cancel appointments accurately Serve as a liaison between patients and their provider Communicate with internal healthcare teams to ensure seamless patient care Provide information regarding services, procedures, and policies Address patient questions, concerns, and complaints professionally Follow established protocols for managing patient inquiries Offer solutions and escalate issues when appropriate Verify patient information, insurance details, and eligibility Enter and update patient records in the EMR system Assist with additional administrative tasks as assigned Required Qualifications MediClear credential or equivalent HIPAA compliance certification High School Diploma or GED Proven success in a high-volume customer service environment Strong verbal and written communication skills Ability to stay calm, organized, and solutions-focused Basic math skills Proficiency with Microsoft Office is a plus
#CT
1-3 years
Assistant