Job Description
Division: Retail Banking
Department: Call Center
Reports to: Call Center Manager
Status: Non-Exempt
Grade: 6
Pay Range: $19.00 - $31.86
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Hybrid - Pittsfield, MA - 99 North St
Purpose/Objective:
Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Banks products and services. Identifies and offers new opportunities and solutions to meet customers needs.
Key Accountabilities:
+ Responds to incoming calls from both internal and external customers. Ensures e...
Department: Call Center
Reports to: Call Center Manager
Status: Non-Exempt
Grade: 6
Pay Range: $19.00 - $31.86
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Hybrid - Pittsfield, MA - 99 North St
Purpose/Objective:
Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Banks products and services. Identifies and offers new opportunities and solutions to meet customers needs.
Key Accountabilities:
+ Responds to incoming calls from both internal and external customers. Ensures e...
Apply for this Position
Ready to join Berkshire Bank? Click the button below to submit your application.
Submit Application